topic Re: How can I pause my subscription ? in Get Support

How can I pause my subscription ?

yuxiangjiang — Fri, 31 Jan 2025 00:25:53 GMT

Hi there,

How can I pause my subscription ?

Re: How can I pause my subscription ?

eddieO — Fri, 31 Jan 2025 00:35:36 GMT

@yuxiangjiang if you go into your Public Mobile account (app or website) you should see a toggle for Subscription. If you turn it off Public Mobile will not take out any more money for renewal but be careful not to let it get to 90 days otherwise your account will be automatically closed and you will lose your number. To be on the safe side, do not wait for the 90th day but instead turn it back on at around the 88th day or so just in case there are any issues.

Re: How can I pause my subscription ?

Meow — Fri, 31 Jan 2025 00:37:28 GMT

Toggle Subscribed to OFF

Remember to come around 85th day, turn it ON and pay for the next 30 days or your account will be deleted due to no pay.

Re: How can I pause my subscription ?

eddieO — Fri, 31 Jan 2025 00:38:45 GMT

to find the spot to toggle off, from the website go to the Payments tab and then click on Manage Subscription, you will see the spot to toggle off your subscription.

Re: How can I pause my subscription ?

colleeno — Fri, 31 Jan 2025 00:49:28 GMT

@yuxiangjiang

To add to what has been said already, the 90-day countdown starts from the date your next renewal was scheduled for, not the day you turned off Subscription.