topic How to connect with a customer support agent in Get Support

How to connect with a customer support agent

Marlene-S — Thu, 30 Jan 2025 23:38:29 GMT

What to connect with a customer support agent.

Re: How to connect with a customer support agent

Chalupa_Batman — Thu, 30 Jan 2025 23:44:26 GMT

Hello @Marlene-S What issues are you having? Maybe we can help?

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How to connect with a customer support agent

BKNS27 — Thu, 30 Jan 2025 23:49:16 GMT

@Marlene-S

You can dm them directly at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They may take up to 4 hours for them to reply back to you. Much quicker with common issues for members here to help you.

Re: How to connect with a customer support agent

Marlene-S — Thu, 30 Jan 2025 23:49:51 GMT

I would like my subscription changed to the one being promoted that is the Can-US-Mex plan that costs $35 a month. It has 50 G and is 5 G.

I am a long time customer and expect the same deal as new subscribers. Was disappointed not to see this as an option to my in my account.

Re: How to connect with a customer support agent

BKNS27 — Thu, 30 Jan 2025 23:53:55 GMT

@Marlene-S

You can only switch to plans in your account. Login to your account then under Subscription tab>Manage Subscription>Change Subscription and it will list all plans you are eligible for.

Recently, PM have made it impossible to downgrade to a lower priced plan. You can only upgrade.

Existing members have contacted a CS_Agent to downgrade but got decline.

Re: How to connect with a customer support agent

Chalupa_Batman — Thu, 30 Jan 2025 23:56:47 GMT

@Marlene-S wrote:
I would like my subscription changed to the one being promoted that is the Can-US-Mex plan that costs $35 a month. It has 50 G and is 5 G.

I am a long time customer and expect the same deal as new subscribers. Was disappointed not to see this as an option to my in my account.

Honestly it's a 50/50 shot. It's always been my opinion that Public Mobile is a prepaid service meaning you prepay for what you want and your not stuck at any price point. That would be considered postpaid. But that's just my opinion.

Re: How to connect with a customer support agent

hairbag1 — Thu, 30 Jan 2025 23:57:24 GMT

@Marlene-S wrote:
I would like my subscription changed to the one being promoted that is the Can-US-Mex plan that costs $35 a month. It has 50 G and is 5 G.

I am a long time customer and expect the same deal as new subscribers. Was disappointed not to see this as an option to my in my account.

when you log in to your own account, you should see plans that are currently available to you as likely not all plans will be. You can easily upgrade plans but not so easy to downgrade plans. If your current plan is $35 and you need the 3 Country upgrade...they might accommodate as long as you're not downgrading. Alternative is to get a new sim to start a new account altogether...but you'll sacrifice your current phone number and any reward Points in your current account.