https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-Phone/m-p/1305646#M899167 <P>Hello,</P><P>I need to speak with a customer service representative. My Public Mobile account phone was stolen. I went online to access my account to update about the lost phone but the account is attached to an email I no longer have. When I try to update my email it sends to 2step verification to the phone that was stolen. I need customer service help!</P> Thu, 30 Jan 2025 22:02:35 GMT Juliah1 2025-01-30T22:02:35Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-Phone/m-p/1305646#M899167 <P>Hello,</P><P>I need to speak with a customer service representative. My Public Mobile account phone was stolen. I went online to access my account to update about the lost phone but the account is attached to an email I no longer have. When I try to update my email it sends to 2step verification to the phone that was stolen. I need customer service help!</P> Thu, 30 Jan 2025 22:02:35 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-Phone/m-p/1305646#M899167 Juliah1 2025-01-30T22:02:35Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-Phone/m-p/1305647#M899168 <P>hi&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/521935">@Juliah1</a>&nbsp;</P><P><SPAN>PM support agent can help, you can submit&nbsp; ticket by direct message:&nbsp;&nbsp;</SPAN><BR /><SPAN>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A><SPAN>&nbsp;</SPAN></P><P><SPAN>Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:<BR />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</A>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<BR /></SPAN></P><P><SPAN>&nbsp;&nbsp;</SPAN></P><P><SPAN>And after you got a replacement phone, buy a new PM sim card from Telus or Koodo store for $10 or buy from Amazon for $5&nbsp; and you can login and update the sim card number to resume service</SPAN></P><P>&nbsp;&nbsp;</P> Thu, 30 Jan 2025 22:04:26 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-Phone/m-p/1305647#M899168 hTideGnow 2025-01-30T22:04:26Z