topic Did not receive Cra my account login passcode in Get Support

Did not receive Cra my account login passcode

Hipublicmobile — Thu, 30 Jan 2025 21:57:09 GMT

Re: Did not receive Cra my account login passcode

computergeek541 — Thu, 30 Jan 2025 22:00:05 GMT

Did you recently port your phone number to Public Mobile? Some of the time, 2FA text messages don't start working until a couple of days later. CRA also has code grid option available.

Re: Did not receive Cra my account login passcode

hTideGnow — Thu, 30 Jan 2025 22:00:28 GMT

hi @Hipublicmobile

did you just join PM and port your number in?

it is normal that 2FA would not work for the first couple days, should start working on the 3rd or 4th day. The delay is to prevent sim fraud

in the mean time, reboot the phone daily and test again every day and 2FA will come after couple more days