topic Re: Trouble with my eSIM in Get Support

Trouble with my eSIM

DougSalahub — Thu, 30 Jan 2025 16:23:30 GMT

Once the Public Mobile SIM card is activated please get back to us so we can resubmit the port request. How will I know when this has happened?

Re: Trouble with my eSIM

golfball — Thu, 30 Jan 2025 05:53:32 GMT

What is it that you are trying to do? You can tell a SIM is active when you have service with it installed in your phone. If your phone only allows one SIM at a time you would have to switch back and forth between them if you want to make sure they are both active before trying to port.

Re: Trouble with my eSIM

BKNS27 — Thu, 30 Jan 2025 06:27:25 GMT

@DougSalahub

Are you trying to switch from SIM to eSIM?

If you are, just contact a CS_Agent for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But make sure your phone Is eSIM compatible first.

What is the make and model of your phone?

Re: Trouble with my eSIM

DougSalahub — Thu, 30 Jan 2025 18:35:37 GMT

Trying to transfer my number.

Re: Trouble with my eSIM

slusagm — Thu, 30 Jan 2025 18:37:06 GMT

are you saying esim is the problem or porting?

Re: Trouble with my eSIM

hTideGnow — Thu, 30 Jan 2025 18:37:09 GMT

hi @DougSalahub

can you confirm if you can make calls now and just not receive inbound calls?