topic Re: Payment to wrong account in Get Support

Payment to wrong account

Chappylove — Thu, 30 Jan 2025 15:19:04 GMT

I tried to make a payment on my 506-xxx-xxxx account. However I got diverted into opening an account for $35 which I want to be applied to this account.

Re: Payment to wrong account

hTideGnow — Thu, 30 Jan 2025 14:41:46 GMT

sorry @Chappylove , PM does not move funds across account. But the funds will stay in that account and can be used for next renewal

Re: Payment to wrong account

Davich — Thu, 30 Jan 2025 14:45:41 GMT

Call support. They will make it right

Re: Payment to wrong account

Phil_Adelphus — Thu, 30 Jan 2025 14:53:11 GMT

@Chappylove Do you mean you inadvertently opened a second account that you don't really want? If so contact customer service via the chat icon bottom right of this page. If the chatbot gives you trouble you can send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You should also tap the v in a circle top right of your post and edit out your phone number as this forum is not private, anyone on the internet can read it.

@Davich There is no call number for support, Public Mobile support is all online either through this community of other customers, the chatbot, or private message as mentioned above.

Re: Payment to wrong account

hTideGnow — Thu, 30 Jan 2025 15:06:06 GMT

hi @Davich

there is no number to call for PM support. Everything is online. And they don't transfer funds across accounts

as FYI, these is how to engage support

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage