topic Re: Error Message in Get Support

Error Message

Valerie22 — Thu, 30 Jan 2025 01:48:08 GMT

I received a message from Public Mobile indicating that my account was on hold due to an unresolved payment issue, but when I logged into my account there were no error messages and my payment details all appeared correct. I am not sure what the problem is or how to address it.

Re: Error Message

hairbag1 — Thu, 30 Jan 2025 01:50:05 GMT

@Valerie22

if your phone is working as expected, just ignore the message. It's been an issue all day.

Re: Error Message

hTideGnow — Thu, 30 Jan 2025 01:52:41 GMT

hi @Valerie22

you still have service now?

if you have the service now, login My Account and confirm if the account is active. if so, just ignore the text

PM support has confirmed that PM has sent out those text wrong to some users. So, you are probably one of them and you can ignore the text

Re: Error Message

Valerie22 — Thu, 30 Jan 2025 02:04:12 GMT

Thank you. I do have service and will ignore the message.

Re: Error Message

Polen — Thu, 30 Jan 2025 14:13:23 GMT

I raised a ticket to be sure. The agent confirmed that the text message was a mistake.