topic My service stopped and I need to pay monthly fee manually in Get Support

My service stopped and I need to pay monthly fee manually

Jack567 — Thu, 30 Jan 2025 00:05:01 GMT

My service suddenly stopped and I need to renew the subscription and pay monthly fee manually. Why? the subscription is not renewed and charged the monthly fee automatically?

Re: My service stopped and I need to pay monthly fee manually

Chalupa_Batman — Thu, 30 Jan 2025 00:08:28 GMT

@Jack567 wrote:
My service suddenly stopped and I need to renew the subscription and pay monthly fee manually. Why? the subscription is not renewed and charged the monthly fee automatically?

Hey @Jack567

Best to log into your account and see if your payment is up to date. It is not monthly, it's every 30 days. Check to see if your credit card expired. You can also dial 611 to get an update.

Re: My service stopped and I need to pay monthly fee manually

Jack567 — Thu, 30 Jan 2025 00:14:05 GMT

what’s the problem

Re: My service stopped and I need to pay monthly fee manually

Jack567 — Thu, 30 Jan 2025 00:15:05 GMT

Credit card doesn’t expire

Re: My service stopped and I need to pay monthly fee manually

Chalupa_Batman — Thu, 30 Jan 2025 00:17:09 GMT

That is odd. I know this sounds silly but... did you reboot your phone?

If your payment is up to day and this is an error, reach out to a CS Agent this way.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My service stopped and I need to pay monthly fee manually

hairbag1 — Thu, 30 Jan 2025 00:17:19 GMT

@Jack567

it's been a day busy with issue similar to yours ie: glitchy payment problems. Public Mobile did a system update recently and I 'spect something didn't go right. Dial 611 with your cell to hear current plan status.