topic Re: E-Sim Set Up in Get Support

E-Sim Set Up

naoli — Wed, 29 Jan 2025 21:46:12 GMT

How do you set up an e-sim? I’m having difficulty setting mine up

Re: E-Sim Set Up

ORNGNBLK — Wed, 29 Jan 2025 21:56:29 GMT

@naoli If you are setting up a new subscription, you should receive a QR code to your email that you can scan and work from. You may have to check your spam/junk folder for the code. Hope this helps

Re: E-Sim Set Up

hTideGnow — Wed, 29 Jan 2025 22:08:32 GMT

hi @naoli

if existing, you need to download PM app and logn to buy there i

Re: E-Sim Set Up

BKNS27 — Wed, 29 Jan 2025 22:41:28 GMT

@naoli

First check if your phone is eSIM compatible.
If it is not compatible then you need to purchase a SIM and download the PM app to activate the SIM. But DON’T buy the eSIM because it is free without checking if the phone is eSIM compatible…you will be wasting everyone time and having the CS_Agent fix the issue by switch eSIM to a SIM.

If it is compatible, go to the PM app and make purchase.

What is the make and model of your phone so we can check for you if you don’t know if it nos compatible.

Re: E-Sim Set Up

marclrnzo — Wed, 29 Jan 2025 22:49:37 GMT

If your phone is eSim compatible, download the Public Mobile app. Either log in or set up your new Public Mobile account and subscription. The prompts from the app should be pretty straightforward (I did it in about 10 minutes), but if you want to follow along with more instructions, see here: https://productioncommunity.publicmobile.ca/t5/Get-Support/e-SIM-Activation-Guide/td-p/1020154