topic Service problem in Get Support

Accounts on hold

Dieseldub — Wed, 29 Jan 2025 17:28:38 GMT

My partner and I just got messages that our accounts are on hold due to an "unresolved issue with your payment". Our payments came out on the 27th and I can see the transaction on our credit cards, public mobiles payment history is blank though and now we do not have phone service. Help?!

Re: Accounts on hold

wymasa1 — Wed, 29 Jan 2025 17:29:54 GMT

I got the same, payment on the 27th as well. Went through on my end and I still have service so I’m thinking some sort of glitch?

Account on hold?

dan76 — Wed, 29 Jan 2025 17:29:56 GMT

Just got a text from PM saying my account is on hold due to payment issue... but I paid on the 27th (two days ago) and it shows on my dashboard. The text wasn't a scam or a phishing site; it's directly from PM. Message reads: "Public Mobile here. Your account has been placed on hold due to an unresolved issue with your payment. To resume your services, simply log in to the Public Mobile app or My Account online at publicmobile.ca/sl/16mlCLByPl and update your payment details."

Re: Accounts on hold

hairbag1 — Wed, 29 Jan 2025 17:31:17 GMT

@Dieseldub

click on the orange bubble, lower right side of page to start conversation with Customer Support. Give them account #, ph #, name of acct and PM pin #.

Re: Account on hold?

TheSterlinger — Wed, 29 Jan 2025 17:33:24 GMT

@dan76 every now and then Public Mobile does send out incorrect information like this. So if your sure that you are infact paid up and your account is working, you can ignore the message.

Re: Account on hold?

Kallexlex — Wed, 29 Jan 2025 17:36:47 GMT

You and me both, my phone was also ultra slow to receive texts when it happened. (About 10ish minutes when PM sent me my login code to get in here) So I assume that public mobile is currently undergoing some service/performance issues on their end at the current moment.

Re: Accounts on hold

BigAl1 — Wed, 29 Jan 2025 17:38:06 GMT

Just received same notice...went on-line myself through my site and everything looks great payment wise...Obviously a scam..

Re: Account on hold?

wymasa1 — Wed, 29 Jan 2025 17:40:18 GMT

Yes! The texts were so slow. I still have service but did get the message and also have a billing date of jan27

Account placed on hold messages

LH11 — Wed, 29 Jan 2025 17:41:01 GMT

Why am I getting messages that my account is on hold? I’m away on holidays using us roaming which I have paid for. My visa has not expired?

Re: Account placed on hold messages

hairbag1 — Wed, 29 Jan 2025 17:44:30 GMT

@LH11

ignore that message...system wide glitch and others have reported similar glitch today.

ed...sp

Re: Account on hold?

Fechi — Wed, 29 Jan 2025 17:42:55 GMT

Same thing with me

Re: Account on hold?

hondafreak02 — Wed, 29 Jan 2025 17:45:38 GMT

Hi Dan. I'm receiving the exact same text and having the exact same issues as yourself. My card expires end of February, but the website is classifying it as an invalid payment method now.

Re: Account placed on hold messages

Amanda841 — Wed, 29 Jan 2025 17:49:10 GMT

Hi! I am getting the same texts and so is someone else I know but we have both paid our bills. The text Message reads "Your account has been placed on hold due to an unresolved issue with your payment." But all of our payments are up to date and credit card is fine. Anyone know why this is happening?

Account on hold

Eddie68 — Wed, 29 Jan 2025 17:49:53 GMT

Why did i get a text saying my account is on hold. I paid my account on jan 27th

Re: Account on hold?

Ehnfncndj — Wed, 29 Jan 2025 17:50:04 GMT

Same here. I just invoked my Human Rights Act, as I am someone with a disability.

Um, I'm off work, and how they design this is very frustrating, and confusing to someone with a disability.

What is your alternate number? *checks account*

It is literally 000-000-0000

Do they realize they can design a system, make it better, i.e. get it to tell us that ALL ZEROS is 'not a valid number'?

Re: Account on hold?

Ehnfncndj — Wed, 29 Jan 2025 17:51:13 GMT

Ok, so just because it is every ow and then, does that make it fine.

I like my new *electric vehicle brand name*, just the tire flies off, 'every now and then'? Are they serious?

Re: Account placed on hold messages

rockybb — Wed, 29 Jan 2025 17:52:05 GMT

Hi! I got the same text too and cant figure out why.

Re: Account on hold?

Polen — Wed, 29 Jan 2025 17:53:35 GMT

I also got this message too! I'm wondering if it's because I claimed my points credited for this month's due. The otp is also delayed. I hope nothing's wrong with my subscription. 🤔

Re: Account on hold

tonisage — Wed, 29 Jan 2025 17:55:28 GMT

Ignore, system glitch. Alot of people have also complained same.

Re: Account on hold

tidnishgirl — Wed, 29 Jan 2025 17:57:46 GMT

I paid again after receiving text saying service was cancelled. Now I've paid twice. How do I get my money back