Unable to complete US plan purchase

RegMarte — Wed, 29 Jan 2025 18:12:20 GMT

I am attempting to purchase a 2nd US plan after my first expired. Twice I have received a receipt, but the plan has not been activated. I am using money that has been paid into the account. Any suggestions or corrective action I can take?

Re: Unable to complete US plan purchase

TheSterlinger — Wed, 29 Jan 2025 17:57:38 GMT

@RegMarte from what I understand, once an add-on has expired, you have to wait a full 24 hours to purchase the same again.

You can use the chatbot to create a ticket and get help with it from an agent. Or use the link below to reach agent directly.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic Re: Unable to complete US plan purchase in Get Support

Unable to complete US plan purchase

Re: Unable to complete US plan purchase