topic Double charged in Get Support

Double charged

redz514 — Wed, 29 Jan 2025 17:56:58 GMT

Hello,

I've just received a text message from public Mobile to update my CC info because there is 44$ due, but you just charged my CC for 35$ January 27 (2 days ago)

What is going on? Why does the system try to double charge me?

Re: Double charged

hTideGnow — Wed, 29 Jan 2025 17:59:31 GMT

hi @redz514

could be a false alarm. Do you have service now?

also, login My Account or app and check if your account is showing active and check the cycle date

Re: Double charged

redz514 — Wed, 29 Jan 2025 18:01:31 GMT

I have service but public Mobile app shows 44$ due next month but I have just paid 2 days ago.

Re: Double charged

hTideGnow — Wed, 29 Jan 2025 18:03:40 GMT

hi @redz514

there was another post about the same issue. Look like just a text sent out wrong

you can confirm with support , or complain about the wrong text.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Double charged

redz514 — Wed, 29 Jan 2025 18:17:25 GMT

I am unable to create a ticket, I think PM system is not working right now