topic Refund before the sim card is shipped in Get Support

Refund before the sim card is shipped

Hallo_Meat — Wed, 29 Jan 2025 18:09:07 GMT

How do i get a refund before my sim card is shipped, it’s ok that I can pay the bill of the sim card, but what about the subscription.

Re: Refund before the sim card is shipped

hTideGnow — Wed, 29 Jan 2025 18:01:45 GMT

hi @Hallo_Meat sim card itself is not refundable. Are you trying to cancel the new subscription? if the subscription was not fully setup, PM support agent usually able to issue refund

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refund before the sim card is shipped

TheSterlinger — Wed, 29 Jan 2025 18:03:16 GMT

@Hallo_Meat why do you want a refund? Refunds are not typically given for a prepaid service. When did you order the SIM card? They can take up to 15 business days to arrive. For faster service you can purchase one from Amazon for 4.99$ or from a local Telus store for $10. Then message Public Mobile CS agents at the link below to credit back the amount to your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437