topic Re: unsubscribe in Get Support

unsubscribe

kcj5055 — Wed, 29 Jan 2025 15:47:14 GMT

How do I unsubscribe? I cannot access my phone app so I need to be able do do the process online.

Re: unsubscribe

hTideGnow — Wed, 29 Jan 2025 15:48:32 GMT

Please try again using Incognito/private/secret mode on your browser to login My Account

if same, then ask PM support agent to help, ask them to either disable Autopay for you or remove the credit card completely, you can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: unsubscribe

Yummy — Wed, 29 Jan 2025 15:49:32 GMT

Toggle Subscribed to OFF and in 90+ days your account will be closed due to no pay.
Or port your number to another provider and account will be closed immediately.

Re: unsubscribe

BKNS27 — Wed, 29 Jan 2025 15:52:27 GMT

@kcj5055

Just login to your account online and the 2FA code will be sent by text to your phone then go to Subscription>Manage Subscription>Subscription Renewal (Active)>disable Subscribed button.