topic Re: Problem transfering phone number from 7-11 Speakout in Get Support

Problem transfering phone number from 7-11 Speakout

Dani7 — Wed, 29 Jan 2025 00:15:11 GMT

My partner and I bought two chips and were porting our numbers from 7-11 Speakout to Public. I went first, created an account, payed the subscription fee, activated it, and then used the tool in My Account to transfer to my previous number. The transfer was almost instantaneous and I was impressed, however when it was my partner's turn to do the exact same process, after finishing it and waiting, it seemed the transfer did not happen, even though the transfered number is listed on the app. Eventually (around 1h30min later) she received a message on her 7-11 SIM (that is still working normally) saying:

"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number. Someone from our team will contact you shortly using your original phone number or the alternate number you provided. You can also get in touch via our virtual assistant at: [link]"

But no one called! She can't even login into her account on here because the login code is being sent to her first number with public mobile (the one that was supposed to have been replaced) but she doesn't receive the messages.

I am writing here as I have attempted to resolve the issue through the chatbot but we can't get far without her having access to her account. I have read somewhere else in the forum there is a phone number we can call to resolve number transfer issues, but I have had a hard time finding it on the site. Please help!

Re: Problem transfering phone number from 7-11 Speakout

ORNGNBLK — Tue, 28 Jan 2025 23:59:29 GMT

@Dani7 Try messaging using this link to send a private message to the cs_agent. They should be able to dig in further than the chat bot. Best of luck, Hope this helps.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problem transfering phone number from 7-11 Speakout

Yummy — Tue, 28 Jan 2025 23:59:59 GMT

Nobody from PM is going to call you.

I sent you porting support phone# (talk to LIVE people).

Re: Problem transfering phone number from 7-11 Speakout

hTideGnow — Wed, 29 Jan 2025 00:02:24 GMT

hi @Dani7

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Problem transfering phone number from 7-11 Speakout

slusagm — Wed, 29 Jan 2025 00:12:43 GMT

with 711 Speakout, porting is via "PIN only" as it does not have account number. you will need to call the porting team and provide them with PIN

Re: Problem transfering phone number from 7-11 Speakout

computergeek541 — Wed, 29 Jan 2025 00:18:37 GMT

@slusagm wrote:
with 711 Speakout, porting is via "PIN only" as it does not have account number. you will need to call the porting team and provide them with PIN

I wouldn't suggest the PIN. Many do not realize the difference between account PIN, voicemail password, phone PIN, network unlock code, etc. IMEI should be used. PIN is really the last choice, and some carriers/some customer service members at some carriers will even refuse to submit a porting request if the customer tries to only provide account PIN.

Re: Problem transfering phone number from 7-11 Speakout

BKNS27 — Wed, 29 Jan 2025 00:20:05 GMT

@Dani7

I hope you used a different email address for your partner’s account because you can only use 1 email/1 account. So you can’t use the same email for both accounts.

If you did, contact a CS_Agent to change the email address on your partner’s account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problem transfering phone number from 7-11 Speakout

slusagm — Wed, 29 Jan 2025 00:20:11 GMT

Problem with IMEI is Speakout only keep the IMEI when the service was activated. If people changed phone, Speakout won't update to the new one, and they won't tell you what IMEI on their record

all these I got from :
https://productioncommunity.publicmobile.ca/t5/Get-Support/Porting-number-from-Speakout-Apply-also-to-Petro-Canada-Mobility/m-p/1070386#M747821

Re: Problem transfering phone number from 7-11 Speakout

RavingRaven — Wed, 29 Jan 2025 00:33:06 GMT

@Dani7

Is there any service on your wife's Public Mobile sim card? It sounds like there is if you logged into her account to request porting. If that's the case then she can login by clicking on "Didn't get the code?" and choosing email instead.

With the above scenario you can re-initate porting by calling the porting department with the number provided in your private messages by (@Yummy) @hTideGnow and supply them with the preferred porting info that they request from you.

If there is no service on the Public Mobile sim card you need to contact customer support first before you submit the new port request.

Edit: Sorry @Yummy but I cant seem to tag you?