topic Re: Reward Points in Get Support

Reward Points

ArianaAghaei — Tue, 28 Jan 2025 13:32:01 GMT

Hi Public Mobile,

Recently redeemed 500 talk minutes for $5.00 from my reward points, when looking at my payment history this $5 has been deducted from my balance of $30.00 I had, would you please explain why?

Thanks,

Ariana

Re: Reward Points

softech — Tue, 28 Jan 2025 13:36:55 GMT

@ArianaAghaei

you sure the available funds got deducted? or maybe there is another line earlier (or after) to add a credit back? check the payment history page and confirm
https://myaccount.publicmobile.ca/en/account/payment/payment-history

if PM really took the Available funds and no credit added back, please engage PM CS agent for further investigation:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Reward Points

hTideGnow — Tue, 28 Jan 2025 13:38:24 GMT

hi @ArianaAghaei

did you see the reward redemption in the transaction page of the Rewards site? and what it says on payment history page? maybe you can share a screenshot for both?

or you can ask PM support to confirm.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Reward Points

computergeek541 — Tue, 28 Jan 2025 16:21:11 GMT

unnecessary repetition