topic Re: No activation and no phone number in Get Support

No activation and no phone number

MissSword — Thu, 23 Jan 2025 13:44:00 GMT

I bought 100 gig plan transferred my number. I thought he did xxxxxxxxxxxxx over to a new eSIM. I have one line already on another eSIM with a different plan and when I went to activate my xxxxxxxxxxxxxxx I tried several times it kept failing and then it’s a contact customer support and that I couldn’t use that eSIM anymore so needless to say I still have not been able to use my hundred gig plan or my phone number that I was trying to transfer over or an eSIMMy other line works fine. Was my other plan I just need this one working. I have an iPhone 11

Can’t verify a number I don’t have

MissSword — Thu, 23 Jan 2025 13:41:01 GMT

Also to add to my first post it keeps wanting me to verify the number that it has not transferred to the eSIM. I don’t have

Re: No activation and no phone number

Phil_Adelphus — Thu, 23 Jan 2025 13:53:42 GMT

@MissSword I'm not sure if it's entirely relevant to what you are trying to do, but isn't iPhone 11 a physical sim and an esim, not dual esim? Perhaps the best thing is for you to contact Public Mobile customer service to sort this out for you, send them a private message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right of this page, or tap your avatar to access messages if no envelope

Re: No activation and no phone number

MissSword — Tue, 28 Jan 2025 15:16:36 GMT

It is a dual e sim iphoneb11

Re: No activation and no phone number

slusagm — Tue, 28 Jan 2025 15:48:37 GMT

Duel eSIM would work, but for easier setup, try disable the other eSIM first (toggle off Turn on this line). Then reboot phone and check if PM sim is now Primary. Of course , make sure it is toggled on Turn on this line for the PM esim

Re: No activation and no phone number

softech — Mon, 10 Feb 2025 12:53:14 GMT