topic Changed my eSIM during outage window not activating in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Changed-my-eSIM-during-outage-window-not-activating/m-p/1304826#M898653 <P>I bought a new eSIM on a new device in order to use my existing phone number on the new device, but now I see it won’t activate. It is just hung in activating. is this because of the outage window? How do I fix this?</P> Tue, 28 Jan 2025 15:37:32 GMT ID-Sr 2025-01-28T15:37:32Z Changed my eSIM during outage window not activating https://productioncommunity.publicmobile.ca/t5/Get-Support/Changed-my-eSIM-during-outage-window-not-activating/m-p/1304826#M898653 <P>I bought a new eSIM on a new device in order to use my existing phone number on the new device, but now I see it won’t activate. It is just hung in activating. is this because of the outage window? How do I fix this?</P> Tue, 28 Jan 2025 15:37:32 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Changed-my-eSIM-during-outage-window-not-activating/m-p/1304826#M898653 ID-Sr 2025-01-28T15:37:32Z Re: Changed my eSIM during outage window not activating https://productioncommunity.publicmobile.ca/t5/Get-Support/Changed-my-eSIM-during-outage-window-not-activating/m-p/1304828#M898654 <P>possible due to System Maintenance.&nbsp; Did you try reboot phone and make sure the eSIM is there?</P><P><SPAN>&nbsp;and you can ask PM.&nbsp; Not sure if you can get the 2FA code to login and open Chatbot ticket, but&nbsp;</SPAN><SPAN>you can message them here</SPAN></P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Tue, 28 Jan 2025 15:46:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Changed-my-eSIM-during-outage-window-not-activating/m-p/1304828#M898654 slusagm 2025-01-28T15:46:25Z