topic Re: ADDRESS in Get Support

ADDRESS

Swixski — Tue, 28 Jan 2025 13:11:38 GMT

How can I change my address

Re: ADDRESS

softech — Tue, 28 Jan 2025 13:14:28 GMT

login to My Account and go to Profile page, or use this directly link: https://myaccount.publicmobile.ca/en/account/edit/account-info .
Or on the App, go to Account page, and you can do the same

(look like site just back from maintenance is loading slow at this time, you might want to try after an hour instead)

https://myaccount.publicmobile.ca/en/account/edit/account-info

Re: ADDRESS

Swixski — Tue, 28 Jan 2025 13:16:00 GMT

Did all that but it keep saying "invalid address". I know my new address geezzz

Re: ADDRESS

Swixski — Tue, 28 Jan 2025 13:17:45 GMT

Plese help me.

Re: ADDRESS

softech — Tue, 28 Jan 2025 13:17:51 GMT

@Swixski

if it is a address for new area, it might have such problem. You can ask CS Agent to update it for you from the backend instead

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: ADDRESS

Carolccc — Tue, 28 Jan 2025 15:06:19 GMT

Open the public mobile App—Login in—go to my account— manage profile- address, you can type in your new address then save.

Re: ADDRESS

computergeek541 — Tue, 28 Jan 2025 16:47:43 GMT

unnecessary repetition