topic Re: Coverage in Get Support

Coverage

Elisheva — Mon, 27 Jan 2025 22:41:13 GMT

Hello Fellow PMobilers

can any let us know if there is coverage on the Big Island of Hawaii?

it says No when placing the zip code in.

but we did have it although very spotty!

I don’t want to pay and then have to beg for a refund :-). 🙏 Thank you

Re: Coverage

Chalupa_Batman — Mon, 27 Jan 2025 22:44:48 GMT

@Elisheva wrote:
Hello Fellow PMobilers
can any let us know if there is coverage on the Big Island of Hawaii?
it says No when placing the zip code in.
but we did have it although very spotty!
I don’t want to pay and then have to beg for a refund :-). 🙏 Thank you

Hey @Elisheva

Hawaii is covered on one condition, you bring me with you! 🙂

Yes, Hawaii is covered. 🙂

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/U-S-Roaming/ta-p/307883

Re: Coverage

eddieO — Mon, 27 Jan 2025 22:44:53 GMT

@Elisheva you should have coverage there. If it seems spotty try manually connecting to one of the 3 partner companies: T-Mobile, AT&T or Verizon. You can also try changing to 4G/LTE if you are on 5G

Re: Coverage

Phil_Adelphus — Mon, 27 Jan 2025 22:50:58 GMT

@Elisheva What phone do you have, is it on the list at the bottom of this page?

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: Coverage

Elisheva — Tue, 28 Jan 2025 01:24:36 GMT

haha thanks for the humour!!

welcome to join - just bring a wad of cash!

so expensive

Re: Coverage

Elisheva — Tue, 28 Jan 2025 01:25:45 GMT

I have an iPhone 12.

Re: Coverage

slusagm — Tue, 28 Jan 2025 01:31:49 GMT

Soz you have Canada US plan or roaming add-on? And your mobile data is turned on ?

try manually to connect to all 3 networks, T-Mobile, AT&T and Verizon

and make sure to change network mode to 4G for easier connection

Re: Coverage

Phil_Adelphus — Tue, 28 Jan 2025 01:33:11 GMT

@Elisheva I have an iPhone 12.

You should be fine them since that phone is on the approved list for VoLTE. The problem in the USA is that there is no more 3G, hence you need a phone that can make calls over LTE which yours can.