topic Re: Data connection in Get Support

Data connection

ritaearl22 — Tue, 28 Jan 2025 00:53:44 GMT

I am having problems with consistent data connections on Canadian us Mexican plan

Re: Data connection

ORNGNBLK — Tue, 28 Jan 2025 00:56:14 GMT

@ritaearl22 Where are you trying to connect? If in US or Mexico, make sure that your data roaming is on and set to Automatic. This will allow your phone to automatically connect to the “strongest” provider in your area and should work to fix the problem.

Re: Data connection

Phil_Adelphus — Tue, 28 Jan 2025 00:56:32 GMT

@ritaearl22 Which country are you in now? Have you tried connecting on 4G/LTE to AT&T, T-Mobile and Verizon in turn to see if one works better than the other (assuming you are in the USA)

Re: Data connection

slusagm — Tue, 28 Jan 2025 01:00:14 GMT

what phone? tried Reset Network settings?

and you have problems in Canada? did you try both 4G and 5G?

Re: Data connection

ritaearl22 — Tue, 28 Jan 2025 01:22:22 GMT

Pixel 7 pro no problems in Canada however this is a new plan. Hubby changed to this plan also with a iPhone XR and not having problems

Re: Data connection

ritaearl22 — Tue, 28 Jan 2025 01:25:02 GMT

I thought if I turned on that roaming I would be charged $14 a day

Re: Data connection

Phil_Adelphus — Tue, 28 Jan 2025 01:26:52 GMT

@ritaearl22 I thought if I turned on that roaming I would be charged $14 a day

Roaming is included in the Canada-US-Mexico plans and you do need to turn it on in settings for data to work. There are no extra charges, Public Mobile is prepaid so you're already covered for roaming on those plans.

Re: Data connection

hairbag1 — Tue, 28 Jan 2025 01:33:13 GMT

@ritaearl22 wrote:
I thought if I turned on that roaming I would be charged $14 a day

As a pre-paid service, you will never get an unexpected bill for any overages or anything else. Once you reach your data limit..it just stops until next regular plan renewal. Enable roaming data and leave it on.

Re: Data connection

slusagm — Tue, 28 Jan 2025 01:34:06 GMT

PM roaming is either included in the Canada US plan or you have to buy Roaming add-on ahead. Overall, PM is prepaid and you don't get charged $14 a day for roaming

and even you have Canada US plan or roaming add-on , you still need to turn on Roaming data on the phone to use the service

Re: Data connection

ritaearl22 — Tue, 28 Jan 2025 01:51:20 GMT

Thank you I did check and hubby’s data is turned on.👍