topic Re: Messages in Get Support

Messages

PeteZa — Tue, 28 Jan 2025 01:05:43 GMT

Hello,

I am overseas, in SE Asia, and I am keeping my account active by paying my monthly bill. My question is: When I return home in a few months will I be able to see any text messages that were sent to me while I have been away?

Thank you

Re: Messages

Chalupa_Batman — Tue, 28 Jan 2025 01:13:27 GMT

@PeteZa wrote:
Hello,
I am overseas, in SE Asia, and I am keeping my account active by paying my monthly bill. My question is: When I return home in a few months will I be able to see any text messages that were sent to me while I have been away?
Thank you

Hey @PeteZa

If you have an iPhone and are using an overseas data SIM card, you may still get messages via iMessage as long as the other messages are coming from iPhones. However, if coming from Androids, as soon as you get back, get ready! Your phone will flood with a TON of messages. So the answer is yes.

Here's my example which basically fits right into yours. After I cancelled my Canada US plan with Public and just went to a basic plan a few years ago, I went down to the for a few days. When I came back, I had over 50 text messages. That was fun. Took me hours to return all those messages. Ha. Enjoy your trip to Asia.

Re: Messages

BKNS27 — Tue, 28 Jan 2025 01:16:08 GMT

@PeteZa

If you have the WhatsApp, you should get free texts and calls when connected to wifi.

Re: Messages

Chalupa_Batman — Tue, 28 Jan 2025 01:32:14 GMT

@BKNS27 wrote:
@PeteZa
If you have the WhatsApp, you should get free texts and calls when connected to wifi.

Hey @BKNS27 you'll have to forgive me as I don't use Whatsapp so my knowledge of the app is nonexistent. Can @PeteZa use Whatsapp to read all their text messages that are being sent to their phone number back in Canada if they have a data plan? Just asking so I can recommend this for future customers. Thanks.

Re: Messages

BKNS27 — Tue, 28 Jan 2025 02:09:19 GMT

@Chalupa_Batman

That is the advantage of WhatsApp. It is linked to your PM number. Unlike Fongo and TextNow where you need to pick a secondary number.

All messages and calls are encrypted and all for free when connected to wifi or on data.

The disadvantage is that both parties must have the app to use but you can make an outgoing call to other parties that don’t have the app by adding wa.me/number.

Re: Messages

hTideGnow — Tue, 28 Jan 2025 02:22:55 GMT

HI @PeteZa

No, you won't get lots of messages if it is SMS/Text Message. PM only keeps messages for 5 days and try to resend them every couple hours. So, you won't get too many messages when you are back. If text messages is important, you need to think of backup plan

@Chalupa_Batman , you got 50+ text messages just because you didn't go more than 5 days

and while Whatsapp can be used to read text, you still bounded by the 5 days rule. Whatsapp cannot get those text/SMS when you are out of service coverage zone. Whatsapp can only gives you Whatspp messages, not SMS, while you travel

Re: Messages

computergeek541 — Tue, 28 Jan 2025 13:19:18 GMT

@BKNS27 wrote:
@PeteZa
If you have the WhatsApp, you should get free texts and calls when connected to wifi.

WhatsApp does not provide text messaging services. While there is messaging service, it's not text messaging and it's not using the SMS prototcol.

Re: Messages

Chalupa_Batman — Tue, 28 Jan 2025 23:06:11 GMT

@hTideGnow wrote:
HI @PeteZa
No, you won't get lots of messages if it is SMS/Text Message. PM only keeps messages for 5 days and try to resend them every couple hours. So, you won't get too many messages when you are back. If text messages is important, you need to think of backup plan
@Chalupa_Batman , you got 50+ text messages just because you didn't go more than 5 days
and while Whatsapp can be used to read text, you still bounded by the 5 days rule.

Hey @hTideGnow Can you share where you saw that? Been trying to find that info. Thanks.

Re: Messages

hTideGnow — Tue, 28 Jan 2025 23:17:00 GMT

HI @Chalupa_Batman

Google and you will get to this page:

https://www.telus.com/en/support/article/not-receiving-texts

Re: Messages

Chalupa_Batman — Tue, 28 Jan 2025 23:19:50 GMT

@hTideGnow wrote:
HI @Chalupa_Batman
Google and you will get to this page:
https://www.telus.com/en/support/article/not-receiving-texts

Thank you but that's Telus, not Public Mobile. @computergeek541 you have extensive knowledge of Public Mobile, do you by chance know where I could find this information. Once again, for my own education and knowledge to help others. Thanks in advance.

Re: Messages

softech — Tue, 28 Jan 2025 23:21:45 GMT

@Chalupa_Batman

the information provided by @hTideGnow was correct

As you aware, PM uses Telus servers. Telus and PM only keeps 100 messages for 5 days only. You can test it out next time when you have an extended holiday away from Canada

Re: Messages

Chalupa_Batman — Tue, 28 Jan 2025 23:22:35 GMT

@softech wrote:
@Chalupa_Batman
the information provided by @hTideGnow was correct
As you aware, PM uses Telus servers. Telus and PM only keeps 100 messages for 5 days only. You can test it out next time when you have an extended holiday away from Canada

Copy that.

Re: Messages

hTideGnow — Tue, 28 Jan 2025 23:24:51 GMT

HI @Chalupa_Batman

if you are in doubt with information by Community members, you can confirm that by opening ticket with PM support agent

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

But in many occasions, sadly that the Community wisdom is far more accurate than the answers provided by PM support agents