topic Re: Overcharged Bill in Get Support

Overcharged Bill

AmanCombow — Fri, 24 Jan 2025 01:04:46 GMT

I got two plans for $20 each per month. But they overcharged me another $21. I wasn’t happy with the services. So I canceled the both plans but they overcharged me $21. So I need my overcharged $21 back. How I get my money back ?

Re: Overcharged Bill

Chalupa_Batman — Fri, 24 Jan 2025 01:06:10 GMT

@AmanCombow wrote:
I got two plans for $20 each per month. But they overcharged me another $21. I wasn’t happy with the services. So I canceled the both plans but they overcharged me $21. So I need my overcharged $21 back. How I get my money back ?

Hey @AmanCombow

Public Mobile is a prepaid service. You will have to contact a CS Agent for help on that.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Overcharged Bill

BKNS27 — Fri, 24 Jan 2025 02:07:30 GMT

@AmanCombow

Did you unsubscribe each account with the 2 different email login?

Also, did you cancel both accounts before your renewal dates?

Re: Overcharged Bill

AmanCombow — Mon, 27 Jan 2025 19:56:40 GMT

It’s a same email for two accounts. I cancelled both accounts before renewal.

Re: Overcharged Bill

hTideGnow — Mon, 27 Jan 2025 20:04:30 GMT

hi @AmanCombow

it won't be same email for 2 accounts. PM system only allows one email for one account, so you much have another email for 2nd account

PM is no refund as it is prepaid. But if you like, you can try to ask support agent. If the service never work, they might allow refund, but if simply you do not like the service, then sorry, no refund on that

Re: Overcharged Bill

AmanCombow — Mon, 27 Jan 2025 20:22:22 GMT

Sorry my bad, there was two separate emails for both accounts. But both plans are canceled before renewal.

Re: Overcharged Bill

computergeek541 — Mon, 27 Jan 2025 20:24:54 GMT