topic The changed package is not activated in Get Support

The changed package is not activated

DannaLee — Mon, 27 Jan 2025 01:59:23 GMT

Hello, I changed my package on December 31st (35 Canadian dollars a month, 75G traffic, US, Canada and Mexico). At that time, it was displayed as Upcoming Subscription (Active Jan 24, 2025). But when I checked the package today, it was still the old package. Has anyone encountered similar problems? Can anyone help me?Thank you.

Re: The changed package is not activated

hairbag1 — Mon, 27 Jan 2025 02:01:25 GMT

@DannaLee

on laptop ?..try clearing cache files and use a diff browser. Using app ?..refresh page / reboot. That should help.

Re: The changed package is not activated

Chalupa_Batman — Mon, 27 Jan 2025 02:04:02 GMT

Hey @DannaLee

If you go into your app on the subscription page, put your finger at the top of the page and pull down. It will refresh the page. The click on Manage Subscription and the plan should be there.