topic SIM card in Get Support

SIM card

Pig1 — Mon, 27 Jan 2025 11:56:57 GMT

Hello, I ordered a new SIM card in 7 January 2025 and got a purchase confirmation. I still haven’t received the SIM card by mail. What should I do?

Re: SIM card

hairbag1 — Mon, 27 Jan 2025 00:52:52 GMT

@Pig1

could take up to 3 weeks to get it via Canada Post. If there's a Mobile Klinik in your area, they have 'em for $10. Amazon has 'em for about $5 and ship fast.

Re: SIM card

Chalupa_Batman — Mon, 27 Jan 2025 00:57:48 GMT

Hey @

It can take up to 3-4 weeks to get in the snail mail. There is no way to track it. Here is how to get a SIM card faster.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Don't worry about the cost. Just send the receipt to a CS Agent and they will gladly refund the amount to your account as a credit.... minus the taxes.

SIM card

Pig1 — Mon, 27 Jan 2025 01:35:43 GMT

like to pick up SIM card, and I just go any Telus store near me?

Re: SIM card

hTideGnow — Mon, 27 Jan 2025 01:38:14 GMT

hi @Pig1

supposed to be just Corporate Telus or Koodo store for $10, you can find the store using this link:
https://www.publicmobile.ca/en/pick-up-SIM

But you can also buy from Amazon cheaper, just $5,
https://www.amazon.ca/gp/product/B06X9ZGDWG/

Re: SIM card

BKNS27 — Mon, 27 Jan 2025 01:49:18 GMT

@Pig1

You can also pick one up at a Mobile Klinik store for $10 or order online from Canadian Cell Supplies for $4 (pickup is offered in the Mississauga/Oakville area).

Re: [Important Update]: SIM Card Delivery Times Post-Canada Post Strike

computergeek541 — Mon, 27 Jan 2025 16:09:29 GMT

SIM card

Pig1 — Mon, 27 Jan 2025 16:53:45 GMT

I decide to pickup another SIM card from a nearby Telus or Koodo store instead of wait longer to have you resend a new one. How do I reimburse the cost?

Re: SIM card

hTideGnow — Mon, 27 Jan 2025 17:02:06 GMT

@Pig1 wrote:
I decide to pickup another SIM card from a nearby Telus or Koodo store instead of wait longer to have you resend a new one. How do I reimburse the cost?

HI @Pig1

yes, support can help with reimbursement, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage