topic Re: Subscription in Get Support

Subscription

Kenzie1 — Sun, 26 Jan 2025 19:08:28 GMT

My account deactivated after the credit card expired. Trying to get a new subscription and it tells me my SIM is already in use. How do I proceed ?

Re: Subscription

Chalupa_Batman — Sun, 26 Jan 2025 19:14:12 GMT

@Kenzie1 wrote:
My account deactivated after the credit card expired. Trying to get a new subscription and it tells me my SIM is already in use. How do I proceed ?

Hello @Kenzie1

SIM cards are a 1 time use only. You have to either purchase a new SIM card or eSIM for your phone if it's compatible.

Now, depending on when your subscription expired, you have 89 days to get the same account/plan/phone number if you want. You just need to log into your account and update your credit card. Or if there is a better plan out there than your other one and you don't care about your previous phone number, that would be a way to go. Just know you will need a new SIM card.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Re: Subscription

Chalupa_Batman — Sun, 26 Jan 2025 19:18:07 GMT

@Kenzie1 wrote:
My account deactivated after the credit card expired. Trying to get a new subscription and it tells me my SIM is already in use. How do I proceed ?

Not sure why my comment went to the unmonitored section as there was some solid info there. You need a new SIM card to start an account. SIM cards are 1 time use only.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Re: Subscription

hTideGnow — Sun, 26 Jan 2025 19:26:45 GMT

hi @Kenzie1

sim card cannot be reused for another new activation

fastest is to buy a new Public Mobile sim card from Telus or Koodo stores around for $10

cheapest is to get it from Amazon for $5
https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG

and don't buy online from PM as it could take long to deliver

of course, you can also use esim if your phone has esim

Re: Subscription

RavingRaven — Sun, 26 Jan 2025 22:13:27 GMT

@Kenzie1

Is your account suspended or deactivated? Did the account go without active service for more than 90 days?

If yes then you need a brand new sim card to activate with a new account.

If you are unsure try calling 611 from your phone with your current sim card or 1 855 4PUBLIC from another phone and enter your 10 digit phone #. If they can't find your account it's deactivated. If you get your account info then pay and reactivate your account t.