topic Unable to activate my eSIM in Get Support

Unable to activate my eSIM

AnnaPom — Sun, 26 Jan 2025 22:10:11 GMT

I’m unable to activate my eSIM. I get a message that my phone is not eSIM compatible. I already purchased a physical SIM card and had it inserted. Still unable to activate my subscription.

Re: Unable to activate my eSIM

Chalupa_Batman — Sun, 26 Jan 2025 22:13:10 GMT

@AnnaPom wrote:
I’m unable to activate my eSIM. I get a message that my phone is not eSIM compatible. I already purchased a physical SIM card and had it inserted. Still unable to activate my subscription.

Hello @AnnaPom

Sounds like you deactivated your physical SIM card. And since your phone can't do eSIM, you may need a new SIM card.

Contact a CS Agent to confirm this. And if they say you need a new SIM card, the go with these options as PM sending it can take up to 4 weeks in the mail.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Re: Unable to activate my eSIM

hTideGnow — Sun, 26 Jan 2025 22:12:36 GMT

hi @AnnaPom

you will need support agent to change the sim type from esim to physical and enter the sim card number. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to activate my eSIM

slusagm — Sun, 26 Jan 2025 22:13:39 GMT

PM can help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437