topic Transfer Number - Subscription not activated in Get Support

Transfer Number - Subscription not activated

Adn — Sun, 26 Jan 2025 21:50:40 GMT

Hi,

I'm transferring number from Telus to public mobile. I created an account and payments are done. I'm now activating the sim card using mobile app and stuck at step 6 while transferring the number. It's displaying the error message "subscription not activated" .

Re: Transfer Number - Subscription not activated

Chalupa_Batman — Sun, 26 Jan 2025 21:53:20 GMT

Hey @Adn

If you're stuck at step six, reach out to a CS Agent to fix it.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer Number - Subscription not activated

computergeek541 — Sun, 26 Jan 2025 21:59:55 GMT