topic Re: Can not make a payment to reactivate my account in Get Support

Can not make a payment to reactivate my account

Arvin2023 — Sat, 18 Jan 2025 12:49:08 GMT

Hello

I've been trying to make a payment to reactivate my account but after the log in , it doesn't show my account information and payment tab in order to make a payment.

My account has been deactivated for less than 3 months.

Any help will be appreciated.

Re: Can not make a payment to reactivate my account

ORNGNBLK — Sat, 18 Jan 2025 13:06:48 GMT

@Arvin2023 Sound like you will need to send a private message to a CS_Agent. You can use the link below. Hope this helps

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can not make a payment to reactivate my account

hairbag1 — Sat, 18 Jan 2025 14:16:36 GMT

@Arvin2023

you could dial 611 to hear current plan status and make payment ...but you'd need to know your PM pin number to pay.

Re: Can not make a payment to reactivate my account

slusagm — Sat, 18 Jan 2025 14:45:21 GMT

when was the last time you had service? Account would have been closed if suspended for over 90 days

Re: Can not make a payment to reactivate my account

BKNS27 — Sat, 18 Jan 2025 15:56:14 GMT

@Arvin2023

You can call 1-855-4PUBLIC to confirm the status of your account. If it states that the account doesn’t exist then you have gone over the 90 days timeframe. Your number will be returned to the carrier you got the number, SIM will not work anymore and your account will be closed.

Re: Can not make a payment to reactivate my account

Maria_56 — Sun, 19 Jan 2025 18:34:55 GMT

Log into your account on a browser instead of the app. I just went through this but I was only deactivated for a few hours.

If you use the chat support bot, it tells you to click on things that aren't there (in the app), but I found those options logging in from the browser instead.

This is a really silly oversight on PM's part 🤔

Re: Can not make a payment to reactivate my account

Johnnyboy — Sun, 26 Jan 2025 21:28:18 GMT

It says after 90 days you have to reapply all over again. Hope this helps!

Re: Can not make a payment to reactivate my account

Johnnyboy — Sun, 26 Jan 2025 21:38:00 GMT

Thank you so much, that number helped!!