topic Unable to make payment in Get Support

Unable to make payment

Johnnyboy — Sun, 26 Jan 2025 21:26:53 GMT

Hi, I’m unable to make a payment for my son in his account. When I click on make payment, it won’t allow me to! He’s hiking and has no service. Is there any way I can make payment when I call 611 from my phone

Re: Unable to make payment

RavingRaven — Sun, 26 Jan 2025 21:34:48 GMT

No. Call 1 855 4PUBLIC from your phone and enter your sons 10 digit phone #. Then you can pay by voucher or with the card on file if you know the 4 digit PIN #.

Re: Unable to make payment

BKNS27 — Sun, 26 Jan 2025 21:39:02 GMT

@Johnnyboy

You can login to his account online and have the 2FA code sent to his email.

Once in his account, you can go to Payment tab>Add Funds with Credit Card.

Another option is to call 1-855-4PUBLIC and you will need his security PIN.

Otherwise, wait until he comes home and dial 611 on his phone and make a manual payment with CC, debit or voucher.

Re: Unable to make payment

cellphoneuser1 — Mon, 27 Jan 2025 10:01:53 GMT

@RavingRaven wrote:
No. Call 1 855 4PUBLIC from your phone and enter your sons 10 digit phone #. Then you can pay by voucher or with the card on file if you know the 4 digit PIN #.

@Johnnyboy Is it your credit card or your son's credit card in the Public Mobile account? Even for a family member, a parent can't go into someone elses account without permission or make charges to a family member's credit card. If you don't have time to go to the store to buy a voucher, Muskbird.com sells real time payments that can be deposited automatically into your son's account but it costs a little extra.