topic Re: Cannot access billing and pay invoice after discontinued with Public Mobile in Get Support

Cannot access billing and pay invoice after discontinued with Public Mobile

Xiaoyujia07 — Sun, 26 Jan 2025 16:14:08 GMT

My log in doesnt work on app or Myaccount after discontinued with Public Mobile, hence cannot access invoices and make payments. Could you please help? - Resolved.

Re: Cannot access billing and pay invoice after discontinued with Public Mobile

hTideGnow — Sun, 26 Jan 2025 15:58:00 GMT

HI @Xiaoyujia07

it is normal, if you ported out your line or if your account suspended for over 90 days, the account would have been closed and you cannot login anymore

But PM support agent can help preparing you the invoices, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot access billing and pay invoice after discontinued with Public Mobile

Phil_Adelphus — Sun, 26 Jan 2025 15:59:06 GMT

@Xiaoyujia07 Your account would have been closed as soon as you ported out to another provider, so to contact customer service send a private message to this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Also tap the v in a circle top right of your post and remove your email address, this forum is not privaate.

But if you have discontinued with Public Mobile why do you need to make payments?

Re: Cannot access billing and pay invoice after discontinued with Public Mobile

Xiaoyujia07 — Sun, 26 Jan 2025 16:03:05 GMT

I have an outstanding invoice that looks like not paid yet.

Re: Cannot access billing and pay invoice after discontinued with Public Mobile

hTideGnow — Sun, 26 Jan 2025 16:04:07 GMT

hi @Xiaoyujia07

PM is prepaid, which mean you pay at the beginning of the cycle and use it for the next 30 days

there won't be any outstanding bill at all. So, you don't owe PM any money

Re: Cannot access billing and pay invoice after discontinued with Public Mobile

Xiaoyujia07 — Sun, 26 Jan 2025 16:06:53 GMT

Is that 100% confirmed? Could you please send me an the invoice that I have paid for?

Re: Cannot access billing and pay invoice after discontinued with Public Mobile

hTideGnow — Sun, 26 Jan 2025 16:08:36 GMT

hi @Xiaoyujia07

100% certain you didn't owe PM any money

PM won't have invoices show outstanding balance. But if you want invoices showing what you paid for, then you can ask PM to sent you (again, they won't be able to send you an invoice and ask you to pay , as you don't owe them any money)

to ask PM for past paid invoices, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot access billing and pay invoice after discontinued with Public Mobile

Xiaoyujia07 — Sun, 26 Jan 2025 16:13:33 GMT

Thank you for your confirmation. Have a great day!