topic Re: Loosing Current Data in Get Support

Loosing Current Data

WarrenDiljohn — Sun, 26 Jan 2025 17:29:59 GMT

I want to change my Plan will I loose my data from previous plan

Re: Loosing Current Data

Phil_Adelphus — Sun, 26 Jan 2025 15:34:29 GMT

@WarrenDiljohn I'm not quite sure what you mean, when you change your plan you are given two options, "change now" or "change on renewal". If you chose change now you are charged immediately and your new plan kicks in immediately and anything left on your old plan is lost with no refund. If you choose "change on renewal" then your existing plan continues until the renewal date and then your new plan kicks in and you are charged the new amount then.

If you mean bonus data add ons, no you don't lose those when you change plan.

Re: Loosing Current Data

hTideGnow — Sun, 26 Jan 2025 15:54:57 GMT

hi @WarrenDiljohn all monthly data will be gone on new cycle.

if you make the plan change now, the old data will be lost now, If you make the plan change on renewal, the data will still be gone as usual on renewal data

but if you have paid data add on, it will expire as the usual 30 days it is supposed to be expired

but if you have bonus data from previous Christmas give-a-way, they will still be there even after plan change as those are special non expiring data

Re: Loosing Current Data

computergeek541 — Sun, 26 Jan 2025 16:30:27 GMT

unnecessary repetition