topic Re: CS Agent in Get Support

Re: CS Agent

Balpreet509 — Sun, 26 Jan 2025 10:06:55 GMT

I was charged twice

I was charged on my card and even got my points redeemed

Re: CS Agent

slusagm — Sun, 26 Jan 2025 07:02:10 GMT

it almost look to me you purchased one at 00:59, and then redeem another one shortly after

but I am pretty sure PM can help to adjust, just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: CS Agent

computergeek541 — Sun, 26 Jan 2025 10:10:44 GMT

@Balpreet509 wrote:
I was charged twice
I was charged on my card and even got my points redeemed

Your screenshot doesn't show any indication of your credit card being charged twice. Also, from the information that you've provided, points weren't redeemed for account credits, but were rather used to get a US roaming add-on.

Re: CS Agent

computergeek541 — Sun, 26 Jan 2025 10:12:16 GMT

@slusagm wrote:
it almost look to me you purchased one at 00:59, and then redeem another one shortly after

One entry is a plan charge. The other entry is for an add-on (which was free because points were used to pay for it).