topic Re: Cancel plan in Get Support

Cancel plan

PaHe — Sun, 26 Jan 2025 01:04:35 GMT

I can’t access my account I have no service on my sim. I want to cancel my account. How? I need to talk to an agent

Re: Cancel plan

hairbag1 — Sun, 26 Jan 2025 01:09:15 GMT

no agent to "talk" to but you can use this link to send them a message. Give them as much account info as you can ie: ph #, acct #, name on acct, PM pin #....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel plan

hTideGnow — Sun, 26 Jan 2025 01:19:19 GMT

hi @PaHe ask support agent to remove the credit card from the account so PM cannot renew the service which effectively cancel the plan

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage