topic Unable to log in in Get Support

Unable to log in

Shingoji — Sun, 26 Jan 2025 00:14:32 GMT

How do I log in if I keep getting the Forbidden A1 error or it keeps looping back to the log in screen. I have tried restarting my phone and resetting my password already.

Re: Unable to log in

hairbag1 — Sun, 26 Jan 2025 00:33:36 GMT

@Shingoji

use the link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to log in

hTideGnow — Sun, 26 Jan 2025 00:54:41 GMT

hi @Shingoji

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same, please submit a ticket with CS Agent using direct message :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage