topic Re: Cs support in Get Support

Cs support

Janie2 — Sun, 26 Jan 2025 10:28:55 GMT

Contact me phone transferring problem

Re: Cs support

slusagm — Sat, 25 Jan 2025 22:50:22 GMT

PM won't contact you. Here, everything is by ticket and message

but you are lucky if you are porting in your number, there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Cs support

Phil_Adelphus — Sat, 25 Jan 2025 22:55:03 GMT

@Janie2 Are you transferring into or out of Public Mobile?

Re: Cs support

hTideGnow — Sat, 25 Jan 2025 22:57:31 GMT

HI @Janie2

is that a problem with transferring into PM? Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call