topic Re: SIm card in Get Support

SIm card

Carla5 — Sat, 25 Jan 2025 20:15:04 GMT

I have not received my sim card, ordered Dec 31. My husband got his and I ordered his after mine.

Re: SIm card

slusagm — Sat, 25 Jan 2025 19:34:56 GMT

ask PM and see if they will resend you another one or if they allow you to pick up one from stores

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIm card

hTideGnow — Sat, 25 Jan 2025 19:36:07 GMT

hi @Carla5

Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

Re: SIm card

Chalupa_Batman — Sat, 25 Jan 2025 19:43:28 GMT

@Carla5 wrote:
I have not received my sim card, ordered Dec 31. My husband got his and I ordered his after mine.

Hey @Carla5

Sometimes that happens. You can reach out to a CS Agent and get a replacement sent out to you but honestly, it may take way too long again and let's face it, I'm sure you're excited to get your new plan going. Here are 2 ways to get one ASAP. Just know this, if you do go this route, all you have to do is reach out to a CS Agent and show them you purchased one and they will gladly credit your account, minus taxes. It's that easy.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99