topic Re: Why is my new ESim showing as Roger's? in Get Support

Why is my new ESim showing as Roger's?

Dawes — Sat, 25 Jan 2025 20:24:18 GMT

I've just bought a new eSIM. I set it up to be called Public Mobile - but it shows as Roger's on the iPhone. Also messages don't work can an agent just lease contact me.

Re: Why is my new ESim showing as Roger's?

hTideGnow — Sat, 25 Jan 2025 17:41:02 GMT

hi @Dawes is your service with PM working?

were you with Rogers earlier? Remove the Rogers physical sim or disable the Rogers eSIM

and Make sure you Reset Network Settings on the phone and it will resolve it

Re: Why is my new ESim showing as Roger's?

Chalupa_Batman — Sat, 25 Jan 2025 17:47:17 GMT

@Dawes wrote:
I've just bought a new eSIM. I set it up to be called Public Mobile - but it shows as Roger's on the iPhone. Also messages don't work can an agent just lease contact me.

Hey @Dawes

Before you delete ANYTHING, I just want to ask a few things to make sure you don't do anything you can't reverse.

Did you just sign up for Public Mobile or have you been a long time customer who just purchased an eSIM?

Just a side note, if you're too far from a Telus/Public Mobile tower, everyone shares so you may be just closer to a Rogers tower.

Re: Why is my new ESim showing as Roger's?

BKNS27 — Sat, 25 Jan 2025 18:22:09 GMT

@Dawes

You might want to call Rogers to confirm that your account is closed.

If it is then porting was completed and reboot your phone by powering off then back on.

If not then port wasn’t completed then you need to contact a CS_Agent to get Rogers to send you a confirmation text that you are porting out to PM.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437