topic Re: CONTACT AN AGENT in Get Support

CONTACT AN AGENT

LinAD — Sat, 25 Jan 2025 17:31:32 GMT

Hello,

No, I am sure and if someone human go see my message but I will make the last attempt. I am really tired and disappointed with your service. I have almost a year trying to reach someone and unfortunately everything is mechanical and I have no response. A year ago I mistakenly accepted the most expensive program. I was paying $20 per month and now I pay $25. I have tried many times to ask to be returned to the program I had and so far I have had no response. I hope someone will urgently respond to me. Thank you.

Re: CONTACT AN AGENT

Chalupa_Batman — Sat, 25 Jan 2025 17:33:08 GMT

Hello @LinAD

These are public forums, nobody from Public Mobile is here nor will read anything you type here.

The Legacy Rewards program is over. It's been over for a while.

Re: CONTACT AN AGENT

Yummy — Sat, 25 Jan 2025 17:34:28 GMT

You are talking to customers like yourself. PM staff does not read these forum (or very, very seldom, by accident).

You are paying more as there is NO more monthly (30 days) rebate. Now you collect points and then convert them to dollars when you collet at least 15. You have to convert them manually, it is not automatically.

To contact PM staff you have to open a ticket through chatbot (bottom right), type 'ticket' and follow prompts.

Re: CONTACT AN AGENT

slusagm — Sat, 25 Jan 2025 17:42:03 GMT

you cannot return the old plan. The old $20 plan is not available anymore to join

Re: CONTACT AN AGENT

BKNS27 — Sat, 25 Jan 2025 18:27:11 GMT

@LinAD

After everyone was switched to the Points Rewards.

I was on the $25 plan with 1gb data too and in my account there was a $23 plan with 6gb of data so I switched plan.

Login to your account and go the Subscription tab>Manage Subscription>Change Subscription and it will list all plans you are eligible for.

Re: CONTACT AN AGENT

CanAus — Sat, 08 Feb 2025 03:17:04 GMT

Hi LinAD:

I have the same issues. I have never had any success in dealing with Public Mobile. When I am back in Canada, I will get rid of this total aggravation. Good luck with your issues. I tried to downgrade my subscription as it is completely useless when I spend my winter outside of North America. No way to do that and the website is broken a great deal of the time with A1 Forbidden errors. Completely fed up.