topic Re: Connecting after voucher in Get Support

Connecting after voucher

SimonHarvey1 — Sat, 25 Jan 2025 11:12:28 GMT

@CS_Agent @CS_Comms I recently added a voucher to my account because the update credit card feature is not working. When I check the payment history tab, the addition of the voucher and the purchase of my phone plan both show up, but my device is still not connecting to the network. How can you fix this ?

Re: Connecting after voucher

Chalupa_Batman — Sat, 25 Jan 2025 01:17:00 GMT

@SimonHarvey1 wrote:
@CS_Agent @CS_Comms I recently added a voucher to my account because the update credit card feature is not working. When I check the payment history tab, the addition of the voucher and the purchase of my phone plan both show up, but my device is still not connecting to the network. How can you fix this ?

Hey @SimonHarvey1

Try rebooting your phone. If that doesn't work, go into your account and make a payment. Just because a voucher is in your account, you need to make the payment. If it's not working then contact a CS Agent

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Connecting after voucher

hairbag1 — Sat, 25 Jan 2025 01:17:12 GMT

@SimonHarvey1

have you tried rebooting your cell ?

Re: Connecting after voucher

hTideGnow — Sat, 25 Jan 2025 03:07:02 GMT

hi @SimonHarvey1 the My Account shows your service now active? Try reboot the phone and try your sim on another phone