topic Re: New activation / New SIM in Get Support

New activation / New SIM

ZZ5 — Sat, 25 Jan 2025 11:11:53 GMT

Hi, just got a new SIM for phone, app indicates it's sending six digit code to phone but never arrives. SIM1 says number is unknown. Everything else indicates registration is OK, acct appears to be active. Any ideas? Thanks.

Re: New activation / New SIM

Chalupa_Batman — Sat, 25 Jan 2025 00:41:57 GMT

@ZZ5 wrote:
Hi, just got a new SIM for phone, app indicates it's sending six digit code to phone but never arrives. SIM1 says number is unknown. Everything else indicates registration is OK, acct appears to be active. Any ideas? Thanks.

Hey @ZZ5

There should be an option there that says... "Didn't get code?" Try clicking on that and have it sent to your email. If the "Send to your email" is not an option, then create a ticket with a CS Agent to fix it.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New activation / New SIM

ZZ5 — Sat, 25 Jan 2025 00:43:27 GMT

Thx for quick response; the only option I see is to resend code.

Re: New activation / New SIM

Chalupa_Batman — Sat, 25 Jan 2025 00:47:46 GMT

CS Agent it is. Good luck fixing the issue with them.

Re: New activation / New SIM

ZZ5 — Sat, 25 Jan 2025 00:48:33 GMT

Thx, I've just reached out to them.

Re: New activation / New SIM

BKNS27 — Sat, 25 Jan 2025 01:06:45 GMT

@ZZ5

Do you have the old SIM in your phone?

Is your previous carrier account still active?

Re: New activation / New SIM

ZZ5 — Sat, 25 Jan 2025 01:55:57 GMT

Hi, this is a new SIM in a new phone.