topic Re: Cannot connect to any agent!!! in Get Support

Most phone numbers can be ported to Public Mobile unless you happen to be in a more remote area of the country where there may be only one provider. Some parts of Newfoundland and Labrador, eastern Quebec and North Western Ontario around Thunderbay are most common.

Sometimes a small provider (often city-owned) won't release the phone # because they have limited access to local phone numbers or parent provider Telus doesn't have an exchange in your locale to be able to accept the port.

In general though this is uncommon and the message you are recieving is a glitch. Check your number with the link provided by @BKNS27 for reassurance but usually that error message just means you should take a temporary phone # and porting after activation and once you can log into your account (safer this way in case you have an issue with activation).

If you have a prepaid Koodo account or old PC mobile account you need customer support assistance after activation to transfer your phone #. Some voip providers have a strict protocol to follow in order port out. You also need an active account in good standing to port out to Public Mobile (unless it's a suspended Koodo or Telus account).

If any of these reasons apply to your situation giving us a few more details will allow us to suggest some possible solutions (just don't disclose any personal or account sensitive info here in the community forum.)