topic Re: the sky is falling in Get Support

the sky is falling

gair — Fri, 24 Jan 2025 21:27:23 GMT

I have filled out the form to submit a ticket as my activation is unsuccessful, but am unable to send it. (I do not see any questions with a * that has not been answered)

I have not received a confirmation email with a QR code.

I am hoping to activate the esim & have my number transferred over, please.

I also have questions regarding payments processed.

Re: the sky is falling

TheSterlinger — Fri, 24 Jan 2025 21:27:33 GMT

@gair no the sky is not falling, not yet anyway.

Did you check your junk email?

You can message Public Mobile at the link below for a new one if you didn't receive it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: the sky is falling

computergeek541 — Fri, 24 Jan 2025 21:28:32 GMT

@gair wrote:
I have filled out the form to submit a ticket as my activation is unsuccessful, but am unable to send it. (I do not see any questions with a * that has not been answered)

Please try this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent is the account for Public Mobiule customer support agents.

Re: the sky is falling

gair — Fri, 24 Jan 2025 21:38:21 GMT

That, I have.. been constantly checking regular inbox & junk. I don't recall having this much trouble as I've been with PM before.

Re: the sky is falling

TheSterlinger — Fri, 24 Jan 2025 21:43:13 GMT

I can't image they are busy. How long ago did you message them? They usually reply in as little as 30 minutes up to 2 hrs and more whrn busy.

Re: the sky is falling

gair — Fri, 24 Jan 2025 21:45:57 GMT

Attempted within the last 1.5 hours (couldn't submit tickets on 3 occasions)

I've sent a message via the link that @computergeek541 had provided.. hope to hear back soon

Re: the sky is falling

RavingRaven — Fri, 24 Jan 2025 22:27:35 GMT

@gair

If you have been with Public Mobile before you know glitches do occur. If you have not yet requested number porting I would recommend taking a temporary number (update your eversafe ID as needed) and once activated and able to login to your account port your number in on your profile page.

If you have requested porting and no e-sim was recieved you may have to purchase a sim card (Telus and Koodo corporate stores and Mobile Klinik stores) to gain access to your account. Confirm with an agent reimbursement via an account credit. You can choose to switch to e-sim afterwards.

Re: the sky is falling

RavingRaven — Fri, 24 Jan 2025 22:29:04 GMT

@gair

BTW...customer support response times today are about 2 hours.