topic Re: Can't activate- forgot email in Get Support

Can't activate- forgot email

jeff83 — Fri, 24 Jan 2025 17:03:17 GMT

I signed my wife up for Public Mobile Jan 10

Received the sim card in the mail today (Jan 24)

Can't remember the email address I used to set up the account. We are being charged, as of Jan 10th

Can't use the "forgot email" to fix the problem

what is the soluation to activate the sim card, on the account that has already been billed

Re: Can't activate- forgot email

hTideGnow — Fri, 24 Jan 2025 17:05:36 GMT

hi @jeff83

Support agent can help. you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can't activate- forgot email

slusagm — Fri, 24 Jan 2025 17:05:41 GMT

PM can help to find the email or update the sim card number for you.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't activate- forgot email

Phil_Adelphus — Fri, 24 Jan 2025 17:45:10 GMT

@jeff83 Usually your 30 day cycle would not start until you activate the sim card, even though you have already paid. So the countdown hasn't started yet. Can you check in your email folders for any email from Public Mobile about the sim etc. that would tell you which address you used?

Re: Can't activate- forgot email

court756 — Fri, 24 Jan 2025 22:37:31 GMT

Its been charged out before it shipped. I have been back and forth all day with cs_agent. Can't get anywhere with them. I think I'm going to have to eat the $29 and just move on

Re: Can't activate- forgot email

RavingRaven — Fri, 24 Jan 2025 22:38:05 GMT

@jeff83

Use the search option in your emails to search Public Mobile. If you created a brand new email for your wife's account then search January 10th in your emails for a recovery email confirmation from the email provider that you used to create your wife's email.

Re: Can't activate- forgot email

court756 — Fri, 24 Jan 2025 22:38:32 GMT

I have been back and forth with two agents all day. Not getting anywhere with them. I think ill have to start a new account and lose the $29 thats been charged to my CC

Re: Can't activate- forgot email

court756 — Fri, 24 Jan 2025 22:40:49 GMT

We tried that in any known email accounts we have. But i had made a brand new account and can't remember what the account was. We threw the paper we wrote it down on. Bad on my part.

So no way to search for it as we don't know the email address in general. I can find mine, got mine all set up and my number ported. Still working on figuring this out

Re: Can't activate- forgot email

RavingRaven — Fri, 24 Jan 2025 22:41:13 GMT

@court756 @jeff83

You will need to provide some verifying info to the agent to find the account if you still can't find the email you used. I'll send you a private message with the possible info you can provide the agent.

Re: Can't activate- forgot email

RavingRaven — Fri, 24 Jan 2025 22:54:26 GMT

@court756 @jeff83

Check your private messages of your @court756 account for my message.