topic Re: No service in Get Support

No service

psssammy — Fri, 24 Jan 2025 15:52:59 GMT

Phone not receiving or making calls in usa

Re: No service

Phil_Adelphus — Fri, 24 Jan 2025 16:08:35 GMT

@psssammy Is it just calls? If data and texting work it suggests your phone may not be VoLTE capable or "certified". The list of approved phones is here

https://www.publicmobile.ca/en/on/get-help/articles/volte

If nothing is working, make sure to try 4G/LTE on each of AT&T, T-Mobile and Verizon. If data is not working make sure data roaming is turned on in settings.

Phones must be VoLTE enabled to work in the USA since they shut down their 3G networks in 2022. If that's the problem you could try connecting to T-Mobile's 2G network which still exists in some areas for now.

Edited to add the obvious question, you do have a Canada-US, Canada-US-Mexico plan, or a US roaming add on?

Re: No service

BKNS27 — Fri, 24 Jan 2025 16:13:19 GMT

@psssammy

Did you enable Roaming and VoLTE in your phone settings?

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*6e27j5*_gcl_au*NDkyMTQ5NzkzLjE3MzU3Njg4MTM.*_ga*MTY4MTIzODM3Ni4xNzEwMDYxMTcy*_ga_5Q4XYYJ879*MTczNzczNDc2NS4zOC4xLjE3Mzc3MzUwMjQuNDcuMC4w

Re: No service

computergeek541 — Fri, 24 Jan 2025 16:27:27 GMT

unnecessary repetition