topic Re: Referral benefits in Get Support

Referral benefits

Wm2 — Fri, 24 Jan 2025 14:19:03 GMT

I recently refered a friend and while helping him set up his account I was not shown the spot to enter my referral code. Can I get this corrected so I can earn my rewards?

Re: Referral benefits

eddieO — Fri, 24 Jan 2025 14:21:13 GMT

@Wm2 your friend that just joined and used your referral code will need to be the person to contact a support agent and the agent will be able to add the $10 credit to your friends account, and then you will be earning 1 point for each month that they remain a customer.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Referral benefits

hTideGnow — Fri, 24 Jan 2025 14:25:39 GMT

HI @Wm2

the spot to enter the code is on the Payment step, there is a button there for Referral code

you can still get the referral bonus, but you need your friend to open a ticket with PM support. He open the ticket and both of you will get the referral bonus

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage