topic Re: Phone number not eligible for port in Get Support

Phone number not eligible for port

MetalHeadBro — Fri, 24 Jan 2025 11:31:45 GMT

I'm with Bell Pay As You Go and when I try to transfer my number I get this error "Phone number not eligible for port". When I was originally porting my number earlier today, I got a text message error that said I had used the wrong IMEI account number. I'm going in circles with the Public Mobile chat bot. Any idea what to do? Thanks

Re: Phone number not eligible for port

slusagm — Fri, 24 Jan 2025 02:15:59 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Phone number not eligible for port

Neil11 — Fri, 24 Jan 2025 05:04:05 GMT

You will need to contact customer service agent to fix your issue. Either via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone number not eligible for port

RavingRaven — Sat, 25 Jan 2025 06:51:14 GMT

@MetalHeadBro

Any chance your phone number originally came from the old PC mobile? If so you need to take a temporary phone number and reach out to customer support for assistance to transfer your phone number to your Public Mobile account.