topic Re: Primary SIM listed as off when inserting public mobile sim from old phone to new unlocked phone. in Get Support

Primary SIM listed as off when inserting public mobile sim from old phone to new unlocked phone.

Ryan_17 — Fri, 24 Jan 2025 00:35:07 GMT

Greetings,

I'm trying to upgrade my Son's phone (iPhone 10) and the public mobile sim card is listed as off after inserting it into the new phone (iPhone 12).

I have tried re-inserting and restarting several times.

The phone number shows up correctly on the iPhone 12 as the primary SIM, but it is listed as "off."

Any guidance would be much appreciated.

Thanks,

Ryan

Chalupa_Batman — Fri, 24 Jan 2025 00:46:32 GMT

I can't say for sure if this will work but... have you tried the sim card in a different phone that's NOT an iphone?

Best_helper1 — Fri, 24 Jan 2025 00:51:00 GMT

Try to restart the phone a few times. If this doesn't work, contact a PM agent.

Chalupa_Batman — Fri, 24 Jan 2025 00:52:06 GMT

@Best_helper1 wrote:
Try to restart the phone a few times. If this doesn't work, contact a PM agent.

I have tried re-inserting and restarting several times.

Ryan_17 — Fri, 24 Jan 2025 00:59:03 GMT

Thank you. How do I reach a PM agent?

Chalupa_Batman — Fri, 24 Jan 2025 00:59:26 GMT

You can submit ticket by direct message:

A Customer Service Agent will reply to your community inbox here:

Ryan_17 — Fri, 24 Jan 2025 01:00:40 GMT

Thank you. I will try that next!