topic Re: @CS_Agent in Get Support

@CS_Agent

Johnnyy — Fri, 24 Jan 2025 03:16:22 GMT

thanks

Re: @CS_Agent

Chalupa_Batman — Thu, 23 Jan 2025 23:17:53 GMT

Remove your phone number and PIN ASAP! These are public forums and not private!!!

You may wish to go into the service and change your PIN ASAP before some hacker changes it for you and locks you out of your own phone.

Here is how you reach a CS Agent.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Tagging @computergeek541 and @softech hoping they'll see this in time to delete it

Re: @CS_Agent

Meow — Thu, 23 Jan 2025 23:17:02 GMT

Every time you Manually change your plan you will be charged for new plan price, no exceptions.
Only way to avoid that is to schedule plan change on the next renewal.

Re: @CS_Agent

Phil_Adelphus — Thu, 23 Jan 2025 23:49:07 GMT

@Johnnyy As @Chalupa_Batman said, you really do need to remove your personal information, this is a public web page. To edit out your information tap the v in a circle top right of your post and select edit. Failing that hopefully an oracle will be along to do it sometime soon.