Refund for Add on that did not work

MaaikeV — Thu, 23 Jan 2025 18:42:41 GMT

Hi there, my monthly CAN/USA/MEX subscription ran out of data and so I used the link in the account page to add additional data as an add on. I'm currently in Mexico and the only options were to add CAN or USA data plans. I took a gamble and added a USA data plan as I was on a AT&T network here in Mexico. It didn't work though so I'm hoping I can get a refund for the USA data I won't be needing at all?

Thanks

Re: Refund for Add on that did not work

hTideGnow — Thu, 23 Jan 2025 18:44:33 GMT

hi @MaaikeV

sorry, no extra roaming addon for Mexico. But if you run out of data, you can try asking PM support agent for early renewal of the same plan, of course can also ask for refund of the US data

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Refund for Add on that did not work in Get Support

Refund for Add on that did not work

Re: Refund for Add on that did not work